Shipping Policy

At lenavas, we carefully process your orders within 1 to 3 business days to ensure everything is perfectly prepared and securely packaged before shipment.

After dispatch, the estimated delivery time usually takes between 5 and 9 business days, though this may vary based on your location, customs clearance, and other factors beyond our control. We appreciate your understanding if delays occur.

We collaborate with trusted carriers and select shipping methods based on destination, parcel weight, and your preferences to ensure timely and safe delivery.

Once your order ships, we will send you a tracking number so you can monitor its status either on the carrier’s site or via our tracking platform.

Shipping is complimentary, but please be aware that any customs duties, taxes, or fees imposed by your country are your responsibility.

Our international shipping reaches numerous countries, though some remote or restricted regions may not be serviceable. For inquiries about shipping to your location, please contact us directly.

Certain items may be restricted from shipping due to regulations; we will notify you promptly and assist with alternative arrangements if needed.

For any questions or support related to shipping, please feel free to contact us:

Company: schwarzwald energy GmbH
Email: owner@lenavas.com
Address: Robert-Bosch-Straße 20, 75365 Calw